Privacy Policy

Shagun Saree Sansaar ("we", "our", "us") is committed to protecting the privacy of every visitor and customer. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

• Account information: name, email address, mobile number, and date of birth when you register.
• Order information: delivery address, PIN code, and order history when you make a purchase.
• Payment information: we currently accept Cash on Delivery; we do not store card or banking details.
• Usage information: pages visited, products viewed, cart activity, and device/browser details collected via cookies.

2. How We Use Your Information

• To process, confirm, and deliver your orders and provide order updates.
• To create and manage your account, wishlist, and shopping cart.
• To provide customer support and resolve complaints.
• To improve our website, product range, and shopping experience.
• To send transactional communication; promotional messages are sent only with your consent and always with an opt-out.

3. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the website is used. You can disable cookies in your browser settings; some features such as the cart and login may not function correctly without them.

4. Sharing of Information

We do not sell or rent your personal information. We share it only with:

• Logistics partners — to deliver your orders (name, address, and phone number only).
• Service providers — who assist in operating the website under confidentiality obligations.
• Government authorities — where disclosure is required under applicable Indian law.

5. Data Security

We adopt reasonable security practices and procedures — including encrypted connections (HTTPS), hashed passwords, and access controls — to protect your personal data from unauthorised access, alteration, or disclosure.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to comply with legal, accounting, and tax obligations (including under the GST and Income Tax laws of India).

7. Your Rights

• Access and update your profile information from the My Profile section of your account.
• Request correction or erasure of your personal data by writing to us.
• Withdraw consent for promotional communication at any time.
• Nominate another individual to exercise your rights in case of death or incapacity, as provided under the DPDP Act, 2023.

8. Children's Privacy

Our services are intended for users aged 18 years and above. We do not knowingly collect personal data from children.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below. Grievances are acknowledged within 48 hours and resolved within 30 days.